Refund Policy

Returns & Exchange Policy

Proof: Whenever possible, always record unpacking from any store. A video is the best proof that any damage is not your fault. Pictures are also good for most cases.

Damage - 7 days: If an item arrives damaged, get in touch within 7 days*. If you can prove your case, we'll do our best to replace it free of charge.

Defect - 30 days: We offer a 30-day* guarantee on manufacturing defects only. Please provide any proof available. Although defects are extremely rare, if you can prove your case, we'll do our best to replace it free of charge.

Returns  - 30 days ($): We offer a 30-day* return window without reason for a 20% restocking fee, plus shipping, at your expense.  First, send an email about your return to notify us, or if you need more information. See the address below for returns that are not a defect.

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RETURN ADDRESS - REGULAR RETURNS

The address on most packages is usually the manufacturer's address in case of a defect. For regular returns, please send to the store's legal address instead, to my attention:

Artistry in Athletics

1440 Miramonte Ave.

Mountain View, CA 94040

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If you can provide the reason for the return, it would be much appreciated as it rarely happens.

​Size
If you did not receive the size you ordered, we'll exchange it free of charge. If we ask you to return the item as proof, it has to be in pristine condition**. Once received and satisfactory, a new item will be sent.

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Incomplete/wrong address
If the shipping address you entered during checkout was incorrect or incomplete (e.g. missing apartment number), and the item must be reshipped, a new standard delivery fee will be charged to you. We will contact you for details and approval first.

Other
We do not offer exchanges in any other case.*

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Refunds Policy
We never offer refunds* unless replacing your item is impossible or useless.

Out of Policy
We do our best to accommodate all our customers. Sometimes it doesn't work or it's out of our policy. We don't offer exchanges or refunds after 30 days.

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Returning Items
If you are required to return items and we were not at fault, some conditions apply*:

• Return fees are at your expense

• Items have to be in pristine condition**

• A restocking fee of 20% applies

These are general guidelines that can be adjusted to a specific situation.
 

Contact Us

Write to us at: Artistry in Athletics

PO Box 1440

Mountain View, CA 94040